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5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

SERVICE MANUAL

Level 1&2

RM-356 RM-428

Transceiver characteristics

Band:

RM-356: HSDPA, WCDMA 900/2100 GSM/EDGE

850/900/1800/1900

RM-428: HSDPA, WCDMA 850/1900

GSM/EDGE 850/900/1800/1900

Display:

3.2’’ nHD (640x360 pixels), active area 39.6 mm x 70.4

mm, 16:9 aspect ratio, up to 16 million colours

Camera:

3.2 Mpix with 4x digital zoom

Operating System:

S60 5.0

Connections:

WLAN

Bluetooth 2.0

3.5 mm AV connector

Micro USB connector

USB 2.0 (high speed)

MicroSD card (hot swap)

TV-Out

Transceiver with BL-5J battery pack

Talk time

GSM: Up to 8.8 h

WCDMA: Up to

4.7 h

Standby

GSM: Up to 406.2

WCDMA: Up to

400 h

Note

Depends on

network

parameters and

phone settings

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5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

Warnings 5

3.1

3.2

Care 7

10.

11.

12.

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1. CHANGE HISTORY

5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

Status Version No. Date Comments

Draft 0.3 03.10.2008 Draft

Approved

The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to

carry out service to NOKIA products. This Service Manual is to be used only by authorized NOKIA

service suppliers, and the content of it is confidential. Please note that NOKIA provides also

other guidance documents (e.g. Service Bulletins) for service suppliers, follow these regularly

and comply with the given instructions.

While every endeavor has been made to ensure the accuracy of this document, some errors

may exist. If you find any errors or if you have further suggestions, please notify NOKIA using

the address below:

CMO Operation & Logistics

Training and Vendor Development

Multimedia Creation & Support

mailto:s@

Please keep in mind also that this documentation is continuously being updated and modified,

so watch always out for the newest version.

1.0 03.10.2008 First approved version

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2. COPYRIGHT

5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

Reproduction, transfer, distribution or storage of part or all of the contents in this document in

any form without the prior written permission of Nokia is prohibited.

Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of

Nokia Corporation. Other product and company names mentioned herein may be trademarks

or tradenames of their respective owners.

Nokia operates a policy of continuous development. Nokia reserves the right to make changes

and improvements to any of the products described in this document without prior notice.

Under no circumstances shall Nokia be responsible for any loss of data or income or any

special, incidental, consequential or indirect damages howsoever caused.

The contents of this document are provided “as is”. Except as required by applicable law, no

warranties of any kind, either express or implied, including, but not limited to, the implied

warranties of merchantability and fitness for a particular purpose, are made in relation to the

accuracy, reliability or contents of this document. Nokia reserves the right to revise this

document or withdraw it at any time without prior notice.

The availability of particular products may vary by region.

IMPORTANT

This document is intended for use by qualified service personnel only.

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3. WARNINGS AND CAUTIONS

5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

Please refer to the phone’s user guide for instructions relating to operation, care and

maintenance including important safety information. Note also the following:

3.1 Warnings

3.2 Cautions

1. CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE

MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT

CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT

THE VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE

ELECTRONIC SYSTEMS TO RF ENERGY.

2. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN

POTENTIALLY EXPLOSIVE ATMOSPHERES, EG PETROL STATIONS (SERVICE STATIONS),

BLASTING AREAS ETC.

3. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES,

MAY INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL

DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU

HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO

INTERFERENCE.

1. Servicing and alignment must be undertaken by qualified personnel only.

2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist

strap is worn.

3. Use only approved components as specified in the parts list.

4. Ensure all components, modules screws and insulators are correctly re–fitted after

servicing and alignment.

5. Ensure all cables and wires are repositioned correctlyISSUE1Confidential

4. ESD PROTECTION

5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

Nokia requires that service points have sufficient ESD protection (against

static electricity) when servicing the phone.

Any product of which the covers are removed must be handled with ESD

protection. The SIM card can be replaced without ESD protection if the

product is otherwise ready for use.

To replace the covers ESD protection must be applied.

All electronic parts of the product are susceptible to ESD. Resistors, too, can

be damaged by static electricity discharge.

All ESD sensitive parts must be packed in metallized protective bags during

shipping and handling outside any ESD Protected Area (EPA).

Every repair action involving opening the product or handling the product

components must be done under ESD protection.

ESD protected spare part packages MUST NOT be opened/closed out of an

ESD Protected Area.

For more information and local requirements about ESD protection and ESD

Protected Area, contact your local Nokia After Market Services representative.

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5. CARE AND MAINTENANCE

5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

This product is of superior design and craftsmanship and should be treated with care. The

suggestions below will help you to fulfil any warranty obligations and to enjoy this product for

many years.

• Keep the phone and all its parts and accessories out of the reach of small children.

• Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can

contain minerals that will corrode electronic circuits.

• Do not use or store the phone in dusty, dirty areas. Its moving parts can be damaged.

• Do not store the phone in hot areas. High temperatures can shorten the life of

electronic devices, damage batteries, and warp or melt certain plastics.

• Do not store the phone in cold areas. When it warms up (to its normal temperature),

moisture can form inside, which may damage electronic circuit boards.

• Do not drop, knock or shake the phone. Rough handling can break internal circuit

boards.

• Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the phone.

• Do not paint the phone. Paint can clog the moving parts and prevent proper operation.

• Use only the supplied or an approved replacement antenna. Unauthorised antennas,

modifications or attachments could damage the phone and may violate regulations

governing radio devices.

All of the above suggestions apply equally to the product, battery, charger or any accessory.

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6. BATTERY INFORMATION

5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

Note: A new battery’s full performance is achieved only after two or three complete charge

and discharge cycles! The battery can be charged and discharged hundreds of times but it will

eventually wear out.

When the operating time (talk-time and standby time) is noticeably shorter than normal, it is

time to buy a new battery. Use only batteries approved by the phone manufacturer and

recharge the battery only with the chargers approved by the manufacturer.

Unplug the charger when not in use. Do not leave the battery connected to a charger for

longer than a week, since overcharging may shorten its lifetime.

If left unused a fully charged battery will discharge itself over time Temperature extremes can

affect the ability of your battery to charge.

For good operation times with Ni-Cd/NiMh batteries, discharge the battery from time to time

by leaving the product switched on until it turns itself off (or by using the battery discharge

facility of any approved accessory available for the product).

Do not attempt to discharge the battery by any other means Use the battery only for its

intended purpose.

Never use any charger or battery which is damaged.

Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object

(coin, clip or pen) causes direct connection of the + and - terminals of the battery (metal strips

on the battery) for example when you carry a spare battery in your pocket or purse. Short-circuiting the terminals may damage the battery or the connecting object.

Leaving the battery in hot or cold places, such as in a closed car in summer or winter

conditions, will reduce the capacity and lifetime of the battery. Always try to keep the battery

between 15°C and 25°C (59°F and 77°F).

A phone with a hot or cold battery may temporarily not work, even when the battery is fully

charged. Batteries’ performance is particularly limited in temperatures well below freezing.

Do not dispose batteries in a fire! Dispose of batteries according to local regulations (e.g.

recycling).

Do not dispose as household waste.

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7. EXPLODED VIEW

5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on NOL.

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8. SERVICE DEVICES

5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

FLS-5 Flash device

BL-5J Battery

RJ-230 Universal soldering jig

AC-8 Travel charger

(AC-8C China)

CA-101 Service cable

SS-195 display removal tool

NMP Standard Toolkit (v2)

SS-102 Camera removal tool

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For more information, refer to the

Service Bulletin (SB-011) on NOKIA

Online. Supplier or manufacturer

contacts for tool re-order can be

found in “Recommended service

equipment” document on NOKIA

Online.

9. SW UPDATE

5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

Flash concept – (Point of Sales)

To use the FLS-5 Flash Dongle, you have to follow the user guide inside the sales package.

Please check always for the latest version of flash software, which is available on Nokia Online.

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10. DISASSEMBLY INSTRUCTION

5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

1. Press to release the BATTERY COVER. 2. Lift up and remove the BATTERY COVER.

3. Unscrew the four TORX5+ screws.

4. Release the snaps of the SIDE BAND ASSY with SRT-6.

5. Do the same on the other side. 6. Remove SIDE BAND ASSY.

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5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

7. Use tweezers to remove SLIDE KEY. 8. Release the snap of the A-COVER in the bottom

corner as shown in the picture with SS-93 tool.

9. Slide with SS-93 tool along the bottom side to

release the snaps here as well.

10. Release the snap in the opposite corner of the

bottom side.

11. Go on releasing the snaps on both sides of the

phone.

12. Remove A-COVER.

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5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

13. Rotate the TOUCH PANEL ASSY and TOUCH FRAME

ASSY in the direction as shown. Be careful not to break

off the flex.

14. Use tweezers to remove KEYMAT.

15. Carefully insert SS-195 display removal tool

between LCD and LCD FRAME ASSY.

16. Lift up LCD on bottom side to detach it from the LCD

FRAME ASSY.

17. Move SS-195 tool underneath the LCD in the

direction as shown in the picture to lift up the LCD on

top side of LCD FRAME ASSY.

18. Rotate the LCD like the TOUCH PANEL ASSY and

TOUCH FRAME ASSY in the direction as shown.

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5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

19. Remove the two TORX 5+ screws.

20. Rotate the PWB and the LCD FRAME ASSY in the

direction as shown.

21. Disconnect the PWB from the LCD FRAME ASSY. 22. Open the connector on the top side to release the

LCD FRAME ASSY.

23. Open the flap. 24. Pull the flex out.

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5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

25. Use SS-93 tool to disconnect the TOUCH FRAME ASSY

and TOUCH PANEL ASSY.

26. PWB can be taken away.

27. LCD FRAME ASSY can be taken away. LCD FRAME ASSY

has always to be renewed.

28. LCD can be taken away.

29. Remove CAMERA using SS-102 tool. 30. Detach the snap to lift up the EARPIECE with a

dental pick.

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5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

31. Detach the UPPER FLEX ASSY in this direction. 32. Use a dental pick to detach the UPPER FLEX ASSY.

33. Remove UPPER FLEX ASSY. UPPER FLEX ASSY has

always to be renewed.

34. Remove CONN CHR DIA 2.0mm with a DC-plug.

35. Remove IHF SPEAKER with a dental pick. 36. Remove IHF FRONT GASKET if necessary.

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5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

37. Remove the second IHF SPEAKER and IHF FRONT

GASKET if necessary.

38. Separate the TOUCH PANEL ASSY from the TOUCH

FRAME ASSY with SS-93 tool.

39. TOUCH PANEL ASSY and TOUCH FRAME ASSY have

always to be renewed.

End of disassembling.

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11. ASSEMBLY HINTS

5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

1) Tighten the screws to the torque of 15 Ncm in the order 2) Tighten the screws to the torque of 15 Ncm in the order

shown. shown.

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12. SOLDER COMPONENTS

5800 XpressMusic RM-356 / RM-428Service Manual Level 1&2

5800 XpressMusic RM-356 RM-428 Components overview

Solder components only for Level 2