Dell 术语简介-常用-USB迷|专注于互联网分享

2024年3月13日发(作者：霍朝旭)

Dell 常用朮語簡介

Acceptance Phase

ACD

AD&D

ALERT

AES

AFIR

AMF

AML

AOQL

A-P

AP/PO

APCC

The final phase of the Phase Review Process during which

attainment of program goals is measured and learning

experiences are captured as part of the continuous process

improvement effort.

1. Automated Call Distribution.

2. Americas Customer Database. An externally maintained

database of U.S. customer purchase history, promotion

history, demographics and firmographics.

Area Director.

Application Development and Deployment.

Problem alert and resolution if one is available.

Automated Export (Compliance) System . A combination of

in-house development and third party software that allows Dell

to check orders to ensure they are not being shipped to restricted

countries.

Annualized Field Incident Rate. (See FIR)

Obsolete term. See DAO.

Approved Manufacturers List (equates to ASL).

Acceptable Outgoing Quality Levels.

Asia-Pacific. The region of the world encompassing Asia,

Australia, New Zealand and Pacific Island nations. Note: Within

Dell, Japan is a separate region from A-P.

Accounts Payable/Purchasing.

Asia-Pacific Customer Center. Dell sales, support, marketing,

and manufacturing center in Penang, Malaysia supporting the

Asia-Pacific Region. APCC also manufactures products for Dell

Japan.

APP

AQL

ARB

ARR

ARS

AsiaPac

ASIC

ASL

ASM

ASP

BIST

BOL

BOM

Aggregate Product Plan. A Dell confidential document created

by a product line of business with regional involvement that

includes (at a minimum) competitive analysis, key technology

trends, market segmentation analysis, product proposals and

product roadmaps. The APP is used for business planning

purposes by product group and each region. Approved product

proposals begin development by entering the PrP.

Acceptable Quality Level.

Asset Recovery Business.

Acceptance Readiness Review (SDLC).

Action Request System (REMEDY).

Asia-Pacific. (see A-P)

Application Specific Integrated Circuit. A chip designed for a

particular customer or system, typically from standard cells

and/or gate arrays. May ultimately be sold as a standard part.

1. Approved Suppliers List.

2. Applications Solutions Center.

3. Americas Service Logistics.

Area Sales Manager.

Average Selling Price.

Business Contract.

Built In Self Test.

Bill of Lading.

Bill of Materials. Describes a grouping of components or materials

that are combined to create a single product. Example: Individual

components, along with a circuit board are combined to produce the

final product - a CPU (or microprocessor) board, for instance. The Bill

BPI, bpi

Brand Manager

Brand Team

Business Contract

CAC

CAPP

CFT

CIFIR

CIP

of Materials lists all of the discrete components, including the empty

circuit board, and thereby creates a relationship between all the parts.

1. Bits Per Inch.

2. Business Process Improvement.

As used in the PrP, the Brand Manager is the Regional marketing

manager.

(As used with the PrP). An ongoing team of people with day to day

business management responsibilities within a LOB. The brand team

provides overall program direction, reviews and approves PFGs,

reviews Business Contracts for approval by the executive team and

approves phase review exits for individual programs.

The output document from the planning phase of the PrP. Business

Contracts are managed by Program Management and represent a

commitment to the company of expected program parameters

including scope, schedule, resource requirements, quality goals and

financial estimates. In particular, each Business Contact contains a

business case and a bounding box. Further documentation and

explanation of these terms can be found in Dell's PrP handbook.

1. Corrective Action.

2. Change Administration.

Client Assistance Center.

Consolidated Aggregate Product Plan. A document that is the

combination of each of the four LOB APPs.

Cross Functional Team.

Combined IFIR. IFIR plun Missing and Wrong.

Continuous Improvement Process. A formal process used by

Dell and its Suppliers to share expectations and expertise, reduce

defects, and apply lessons learned.

CMI

CMIP

CND

COA

COB

COGS

Confidential

Control Panel

Core Team

COS

CPI

CRD

Communication Management Interface.

Common Management Information Protocol. An OSI-based

network management protocol.

Can Not Duplicate.

Certificate of Authenticity.

Close of Business.

Cost of Goods Sold.

See Dell Confidential.

Part of the computer console that contains indicators and

controls, such as the power switch, hard-disk drive access

indicator, and power indicator. See also indicator panel.

(As used within the PrP.) A small project team, accountable to

an LOB brand team, that is assembled to advance and manage a

program through the PrP. The core team creates the PFG and

business contract and seeks approval for Phase Process

deliverables. The core team provides cross functional

management for the project by communicating to and

representing their management chain, managing extended teams,

resolving cross-functional issues and escalating risks and out of

bounds conditions upwards. Core team members head up

extended teams and represent the extended team on the core

team.

Change of Status.

1. Characters Per Inch.

2. Continuous Process Improvement.

1. Conceptual Requirements Document.

2. Customer Requirements Document. A document used by

CSD

CSI

CSR

CSSE

DAO

DAOT

DARS

DCC

DCN

DCR

DCS

DellWare

Desktop

the portables group during the Profile Phase of the PrP.

Functionally the same as a PFG.

Core Services group within Dell's PG.

Customer Service Delivery. Group that offers telephone support

for all hardware related problems with Dell systems.

Customer Server Integration.

Client Service Report.

(Dell) Customer Support and Service Engineering within PG.

Product Operations

Dell Americas Operations

Dell Americas Operations Training.

Dell Accounts Receivable System.

1. Dell Call Center.

2. Design Characterization Complete.

Document Change Notice. Used to modify ISO documents.

Design Change Request.

1. Dell Catalog Sales group in Dell Direct, U.S.A.

2. Digital Cellular System.

Software and Peripherals that are sold by Dell but not Factory

Installed. A catalog of options is distributed each month.

Desktop computer. As used at Dell, this may be a Dimension or

Optiplex branded computer.

DFA

DFE

DFM

DFMA

DFO

DFR

DFS

DFT

DFX

DIMS

DMR

DMTF

DOA

DOMS

DOTTS

DPI

DPPM

DPS

Design for Assembly.

Dell Far East. Dell's procurement office in Taiwan.

Design for Manufacturability.

Design for Manufacturability and Assembly.

Dell Factory Outlet.

Dell Factory Repair.

1. Dell Financial Services.

2. Design for Service.

Design for Test.

Design for Excellence.

Dell Inventory Management System.

Discrepant Materials Report.

Desktop Management Task Force. A consortium of companies

representing hardware and software providers, of which Dell

Computer Corporation is a member.

Dead on Arrival.

Dell Order Management System.

Dell Order Tracking & Tactics System. (Subsystem of DOMS).

1. Dots Per Inch.

2. Dell Process Issue

Defective Parts Per Million.

Dell Product Support System.

DPU

DRAC

DSI

DSO

DSP.

DSR

DSVI

DTA

DVT

E&O

Defects per unit. The total number of defects per unit shipped

that were observed in the manufacturing process after receiving

and inspection and before shipment. The only defects excluded

are those that are observed and corrected by the same operator

who created the original defect.

Dell Remote Assistant Card.

1. Days Sales Inventory.

2. Dell shipping interface. An application that screens

information transmitted via EDI from Dell's shipping

partner for format and completeness before presenting it

to various Dell applications.

Days Sales Outstanding.

1. Dell Service Provider (formerly called TPMs).

2. Discrepancy Shipping Process.

3. Digital Signal Processing. Microprocessors designed to

operate on electrical waveforms, like voice and video.

DSP chips can perform multiple functions, such as

wavetable synthesis, data transmission and file

compression. Depending on the architecture, a DSP chip

can switch from one task to another or, in some cases,

perform two tasks simultaneously. DSP functionality

can be enhanced with software upgrades. However, this

is not the case with fixed-function DSPs.

Demand Supply Repository

Dell Service Vendor Interface.

Desktop PC.

Dell Troubleshooting Assistant.

Design Verification Test.

Excess and Obsolete (inventory).

ECO

ECR

EDI

EDMS

EMEA

EMF

Employee Turnover

EMR

EOL

EOP

EOQ

EOS

ESG

EVT

Executive Team

F/A

FAI

Engineering Change Order-part of the release process at Dell.

Engineering Change Request.

Electronic Data Interchange.

Electronic Document Management System.

Europe, Middle East and Africa.

European Manufacturing Facility. Dell's factory in Limerick

Ireland supporting the Europe, Middle East and Africa region.

The percentage of full time Dell employees, exempt and

nonexempt, leaving service, either voluntarily or involuntarily.

Electro Mechanical Repair.

End of Life.

End of Production.

End of Quarter.

1. End of Sales. No more production of the product,

however, service obligations remain.

2. Electrical Over Stress.

Enterprise Systems Group. Dells product development group for

servers and storage systems.

Engineering Validation Test

(As used within the PrP.) An ongoing team of senior

management that understands, guides and approves major LOB

decisions, including APP and Business Contract.

Failure Analysis.

First Article Inspection.

FIFO

FIR

FIST

FMEA

FOS

FTS

FVSi

FYI

GAM

GCO

GCP

GIR

Globalization

First In, First Out. A buffer that stores and forwards data items

in the same order in which they are received.

1. Field Incident Rate, a Dell measure of a product's

quality, as observed by the customer.

2. Finite Input Response.

Fully Integrated Systems Test.

Failure Modes Effects Analysis.

1. Front of Speaker.

2. Front of Screen.

Field service.

Functional Test System.

Functional Verification System - improved.

Fiscal Year. At Dell, the fiscal year runs from the beginning of

February until the end of January. Thus February 1st 1998 is in

the first quarter of FY'99.

For Your Information.

Global Account Manager.

Dell's Global Compliance Organization.

Global Customer Programs. Dell's global program initiative

including GEP (Global Enterprise Program) and ICA

(International Corporate Account Program.

Global Information Repository.

The process of writing or modifying a software application to

handle multiple languages for other countries and locales from a

common software source code base. (See also Enable and

GRMS

HALT

HazMat

ICT

IFIR

Implementation Phase

IPO

IPS

IQA

JIS

JQP

Launch Phase

LOB

Localization).

Gravity Room Mean Squared.

Highly Accelerated Life Test.

Hazardous Materials.

In-Circuit Test.

Initial Field Incident Rate. The percentage of service actions

taken on a Dell product that is covered by Dell's Limited

Warranty or by any Dell service agreement, within a 30 day

calendar period as measured from product invoice date.

The phase in the Phase Review Process following planning,

during which the system is formally developed.

(Dell) International Procurement Office.

1. Integrated Project Systems (project management

training vendor).

2. International Product Support. The Dell support groups

within each LOB that handle escalated support issues.

Incoming Quality Assurance.

Japan Industrial Standards.

Joint Qualification.

Joint Qualification Program.

The second to last phase of the PrP, during which the product

reaches RTS . The Launch Phase ends with FCS.

Line of Business. Each of the seven product areas within

product group, namely Dimension, Inspiron, Latitude, Optiplex,

Servers, Portables, and Workstations.

LRR

M/W, M&W

Metric

Missing and Wrong

MIS

MPO

MPP

MPR

MPS

MQE

MRB

MRD

MRP

MSP

Line Reject Rate. A measure of manufacturing quality equal to

100% minus the first pass yield. Percentage of systems that fail

any of the functional tests such as Quick Test, Extended Test, or

Final Test and are routed to EMR.

Missing and Wrong. The percentage of systems received by

customers that are incomplete, wrong or perceived wrong.

A measurement to monitor and demonstrate the achievement of

an objective, strategy or program. Metrics must be measurable,

accessible, timely and linked to specific objectives.

A component of IFIR, based on the percentage orders shipped

with missing, damaged, or incorrect parts, componenets, or

documentation.

Management Information Systems.

(Dell's Microsoft Program Office.

Master Production Plan. Forecasts used to make manufacturing,

procurement, and other decisions.

Material Purge Request. A request to remove all suspects

components/materials from a Dell manufacturing facility.

Master Production Schedule.

Manufacturing Quality Engineer (or Engineering).

Material Review Board.

Marketing Requirements Document. A product profiling

document, now officially referred to as the PFG.

1. Manufacturing Resource Plan.

2. Material Requirements Planning(supports EMPACT).

Master Sales Plan. Forecasts that eventually feed the MPP.

MTBF

NAO

NFF

NPI

NPO

NSDCR

OBA

OBD

OBE

ODM

OEM

ORT

PCN

Mean time between failures.

North American Operations.

No Fault Found.

New Product Introduction.

Dell's New Product Operations.

Non-Service Dispatch Call Rate. The percentage of incoming

calls to the "Customer Service Delivery" group (technical

support + customer care) that do not result in a Field Incident, in

relation to the installed base.

Out of Box Audit. Percentage of units that are not produced to

customer's requirements as specified in the traveler. These units

are identified by an audit that has the following three

components: functional (system tested by customer diagnostics),

cosmetic (per Dell cosmetic specification, order completeness

(per traveler, DPS order, and associated BOMs).

Dell's Online Business Development group.

Out of Box Experience.

1. Open Desktop Management.

2. Original Development Manufacturer.

Original Equipment Manufacturer. A vendor that combines

hardware and/or software from others, adds its own products,

and sells the resulting combination to end users.

Ongoing Reliability Testing.

Part Change Notification.

Dell Product Development group in Japan (preferred name is

PG-J, or PG Japan).

PDMS

PDR

PDS

Phase Review Process

PID

Pilot

PIP

PMT

PNCR

PNR

Product Data Management System.

1. Preliminary Design Review (SDLC).

2. Product Design Review (for software).

Parts Delivery Service.

Obsolete term, see ESG and PSG. Previously referred to Dell's

Product Group.

The structured planning, development and release process Dell

uses for new products.

1. Product Introduction Document - Dell internal

document produced by CSSE describing service

strategies and other related information for a new

product.

2. Project ID (identification number).

Manufacturing test run required before reaching RTS. Tests

manufacturing process, completion of ECOs, and so on.

1. Performance Improvement Plan.

2. Product Identification Project.

1. Program Manager.

2. Program Management.

3. Project Manager.

Process Maturity Testing.

Part Number.

Part Number Change Request.

Part Number Request.

Purchase Order.

PPID

PRR

PSG

PTR

QBR

QIS

QMDS

QMR

QSA

Qualification Phase

Quality

R&D

Reliability Test

RFIR

RMA

Piece Part Identification. The bar code label that tracks Supplier

part numbers and serial numbers at manufacturing locations.

Production Readiness Review.

Personal Systems Group. Dell's product development group for

single user systems including desktops, workstations, and

portables.

Dell's Problem Tracking Report database.

Quarterly Business Review.

Quality Information System (Quality Control System). PPID bar

code capture system.

Quality Management Data System.

Quality Management Representative.

Quality Systems Audit. The highest level audit performed by

Dell to confirm that the Supplier has documented evidence of a

quality system.

The fourth phase of the PrP during which functional activities

are completed and verified to prepare the program for

progression to the Launch Phase.

Measurement of defects on a product that impact customers.

Research and Development.

Tests such as shock and vibration, temperature and other tests

that assess and predict reliability.

Repeat Field Incident Rate. The total percentage of service

actions taken within a 7 calendar day period from any previous

field incident.

Return Material Authorization.

RPN

RTM

RTS

RTV

SCAR

SCM

SPC

SQA

SQE

SQI

Sr.

STL, STLT

Supplier Quality

Risk Priority Number.

Ready To Manufacture.

Ready to Ship. Milestone for production readiness of a product

achieved by SKU download to the factory. All development

work, validation and pilot(s) are complete. Material is available,

manufacturing is trained. Can build (at least a minimal quantity)

revenueable

units.

Return To Vendor.

Supplier Corrective Action Request.

1. Sales Configuration Management.

2. Software Configuration Management.

3. Strategic Commodity Manager.

Systems Integration. A Dell semi-custom manufacturing

capability. Prefered term is now Dell PLUS.

Statistical Process Control.

1. Software Quality Assurance.

2. Supplier Quality Analyst.

Supplier Quality Engineering.

Supplier Quality Issue.

Senior.

Ship to Target Lead-time. The percentage of systems that are

shipped within the target timeframe in a fiscal month. The target

timeframe is set by the regions and need not be the same for

each Line of Business.

Measured by Verified Line Performance, Verified Field

Performance, and Field Replacement Rate and is expressed in

T&M

TBD

TCP

TCP/IP

Telephony

TPM

Traveller

TTM

TTR, TTRM

TTV

DPPM.

Software.

Time and Material.

To be determined.

1. Terminal Communication Process.

2. Transport Control Protocol.

Transmission Control Protocol/Internet Protocol. A system for

transferring information over a computer network. TCP/IP is the

protocol at the heart of the Internet.

Communication, often two-way, of spoken information, by

means of electrical signals carried by wires or radio waves. The

term was used to indicate transmission of the voice, as

distinguished from telegraphy (done in code and usually called

continuous wave or CW transmission), radio teletypewriter

(RTTY) transmission (also called FSK for Frequency Shift

Keying, the modulation scheme used by such machines), and

later, facsimile.

Obsolete term, see DSP. Previously referred to Dell Third Party

Maintainer.

Hard copy of a customer order used by the production line.

Time To Market.

Technology Transition Roadmap.

Total Time to Volume.

Underwriters Laboratories Inc. US Federal law mandates that all

equipment used in a place of business be certified as safe by an

NRTL. In addition, many local electrical and building codes and

ordinances require that products be certified by an NRTL.

Because UL is one of the most widely recognized NRTLs in the

VFIR

VIFIR

VLRR

WIP

WWOPS

WWP

WWSQE

United States, a majority of our large customers make UL

approval a mandatory requirement.

Verified Field Incidence Rate.

Verified Initial Incidence Rate.

Verified Line Reject Rate.

Work In Progress.

Dell Worldwide Operations.

WorldWide Procurement.

WorldWide Supplier Quality Engineer.