2024年5月15日发(作者：米迎荷)
(龙饮西湖) 电话：入门句型
句型1 ● 找人／询问身份
CALLER：我要找…
很客气
May I speak to Alex Chambers?
I'd like to talk to Ms. Terri Davis.
客气
Marshall Alan, please.
Please put me through to Ms. Davis.
Please connect me to Alen Ross.
口语
Is Ralph Thompson in?
Can you give me Rosalyn Davis?
句型 2● 表达身份／请稍候
CALLER：我是…
This is Randy Joans of the Posiedon company.
I'm calling from Northern Exposure.
RECEIVER：我就是
客气
This is she / he.
This is John Ross.
口语
Speaking.
句型 3● 不能接听的原因
RECEIVER：她外出不在
She is not in (out).
She is away from her desk (not at her desk).
She is out for lunch.
She is out for the rest of the day.
She has left already.
She hasn't come in yet.
She's just stepped out.
RECEIVER：请假／休假／离职
RECEIVER：您要找哪一位？
客气
With whom do you wish to speak?
Who would you like to speak to?
口语
Who are you calling?
Who are you looking for?
RECEIVER：请问您是哪一位？
很客气
May I ask who is calling, please?
May I have your name, please?
客气
Who's calling, please?
Who's speaking, please?
口语
Who is it, please?
Is this Janet Johnson?
RECEIVER：这里是…
很客气
This is the Davis' residence.
Hebron Company. May I help you?
RECEIVER：请稍候
很客气
Would you hold the line, please?
Could you wait for just one moment, please?
客气
Just a moment, please.
One moment, please.
口语
Just a minute.
Just a second.
Hold on.
She is on vacation.
She is off today.
She taking this week off.
She is on sick leave today.
She is away on a business trip.
She is not with us any longer.
RECEIVER：正忙着，无法接电话
She is tied up (busy) at the moment.
1
She can't come to the phone right now. She is talking on another phone right now.
She has a visitor at the moment. She is on another line right now.
She is with someone right now. She is on the phone at the moment.
She is in a meeting right now. Her line is busy right now.
RECEIVER：电话中
龙饮西湖) 入门句型 2.
句型 4● 留话／回复电话
CALLER：我要留话
May I leave a message?
Could you take a message for me?
Please tell him I called.
Could you write it down?
CALLER：请某人回电
Could you ask him to call me back?
Would you please tell him to return my call?
Please ask him to call me as soon as possible.
This is an emergency. Please tell him as soon as possible.
CALLER：抱歉，你打来时我不在
I'm sorry I missed your call this morning.
I'm sorry I was not in when you called me this morning.
I'm sorry you missed me when you called earlier today.
CALLER：回复您稍早来电
客气
I'm returning your call from this morning.
I was just informed you tried to reach me this morning.
This is Russ Davis, I'm returning your call from this morning.
口语
I heard you called me.
I just got the message you were trying to get me this morning.
I just got the message you left (for) me earlier.
This is John Ross; I'm glad you called me earlier.
句型 5● 转接给代理人
CALLER：有人可以代理吗？
客气
Can anyone else here help me with this?
Could I speak to someone else about this?
May I speak to someone else in ?
RECEIVER：由某人代听
客气
Would you like to speak to someone else?
Would you like to speak to someone else in the same department?
John Roberts can take the call for her.
Can Mr. Roberts help you with this?
I think Mr. Roberts can help you with this?
Would you care to speak with Mr. Roberts instead?
Let me transfer your call to John Roberts. One moment, please.
I'll get John on the phone. Hold on, please.
2
2024年5月15日发(作者：米迎荷)
(龙饮西湖) 电话：入门句型
句型1 ● 找人／询问身份
CALLER：我要找…
很客气
May I speak to Alex Chambers?
I'd like to talk to Ms. Terri Davis.
客气
Marshall Alan, please.
Please put me through to Ms. Davis.
Please connect me to Alen Ross.
口语
Is Ralph Thompson in?
Can you give me Rosalyn Davis?
句型 2● 表达身份／请稍候
CALLER：我是…
This is Randy Joans of the Posiedon company.
I'm calling from Northern Exposure.
RECEIVER：我就是
客气
This is she / he.
This is John Ross.
口语
Speaking.
句型 3● 不能接听的原因
RECEIVER：她外出不在
She is not in (out).
She is away from her desk (not at her desk).
She is out for lunch.
She is out for the rest of the day.
She has left already.
She hasn't come in yet.
She's just stepped out.
RECEIVER：请假／休假／离职
RECEIVER：您要找哪一位？
客气
With whom do you wish to speak?
Who would you like to speak to?
口语
Who are you calling?
Who are you looking for?
RECEIVER：请问您是哪一位？
很客气
May I ask who is calling, please?
May I have your name, please?
客气
Who's calling, please?
Who's speaking, please?
口语
Who is it, please?
Is this Janet Johnson?
RECEIVER：这里是…
很客气
This is the Davis' residence.
Hebron Company. May I help you?
RECEIVER：请稍候
很客气
Would you hold the line, please?
Could you wait for just one moment, please?
客气
Just a moment, please.
One moment, please.
口语
Just a minute.
Just a second.
Hold on.
She is on vacation.
She is off today.
She taking this week off.
She is on sick leave today.
She is away on a business trip.
She is not with us any longer.
RECEIVER：正忙着，无法接电话
She is tied up (busy) at the moment.
1
She can't come to the phone right now. She is talking on another phone right now.
She has a visitor at the moment. She is on another line right now.
She is with someone right now. She is on the phone at the moment.
She is in a meeting right now. Her line is busy right now.
RECEIVER：电话中
龙饮西湖) 入门句型 2.
句型 4● 留话／回复电话
CALLER：我要留话
May I leave a message?
Could you take a message for me?
Please tell him I called.
Could you write it down?
CALLER：请某人回电
Could you ask him to call me back?
Would you please tell him to return my call?
Please ask him to call me as soon as possible.
This is an emergency. Please tell him as soon as possible.
CALLER：抱歉，你打来时我不在
I'm sorry I missed your call this morning.
I'm sorry I was not in when you called me this morning.
I'm sorry you missed me when you called earlier today.
CALLER：回复您稍早来电
客气
I'm returning your call from this morning.
I was just informed you tried to reach me this morning.
This is Russ Davis, I'm returning your call from this morning.
口语
I heard you called me.
I just got the message you were trying to get me this morning.
I just got the message you left (for) me earlier.
This is John Ross; I'm glad you called me earlier.
句型 5● 转接给代理人
CALLER：有人可以代理吗？
客气
Can anyone else here help me with this?
Could I speak to someone else about this?
May I speak to someone else in ?
RECEIVER：由某人代听
客气
Would you like to speak to someone else?
Would you like to speak to someone else in the same department?
John Roberts can take the call for her.
Can Mr. Roberts help you with this?
I think Mr. Roberts can help you with this?
Would you care to speak with Mr. Roberts instead?
Let me transfer your call to John Roberts. One moment, please.
I'll get John on the phone. Hold on, please.
2