2024年3月10日发(作者：曲友)
2022-2023年度广东省职业院校技能大赛中职酒店服务赛项
专业英语问答赛卷
一、餐饮服务部分情景应答及答题要点：
1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.
A:aveareservation?
2.Q:Howdoyoucheckupontheguest’snameofthereservation?
A:hosenamewasyourreservationmade?
3.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.
A:’sawindowtableforfouroverlookingthe
’sveryniceandquiethere.
4.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?
A:Sure,weofferbreakfastattherateof128RMBforeachadult,andit’sfreeof
chargeforchildrenunder6.
5.Q:Ifyouwanttoconfirmthereservationofthedinner,whatwillyousay?
A:Iwillsay“Goodevening,sir.I’veyour
name,please?”
6.Q:Informtheguestthattherestaurantisfullybookedthisevening,andsuggesthimto
bookatablefortomorrowevening.
A:I’uttomorrow?Westillhave
somenicetablesavailablefortomorrowevening.
7.Q:Whatwouldyoudowhentheguestcomplainsthattherestaurantistoonoisy?
A:Iwillapologizeandsay“letmeseeifwecanfindatableontheothersideofthe
restaurant,itisabitquietthere.”
8.Q:Asktheguests’preferenceforfood,Chinese,Western,JapaneseorKorean.
A:Whichstyleofcuisinewouldyouprefer?WeserveChinese,Western,Japaneseand
Koreanfoodhere.
9.Q:Howdoyouoffertotakeorderfortheguestsintheevening?
A:keyourordernow?/Areyoureadytoordernow?
10.Q:Howdoyouasktheguesttocheckhisbill?
1
A:Here’itcombinationisonthehouse.
11.Q:theguestthelast
coursewillbedessert.
A:Iseverythingtoyoursatisfaction?Allthedisheshavebeenservedasthemenu
goes,exceptforthedesserttofollow.
12.Q:Asktheguesthispreferenceforjuice.
A:Whatkindoffruitjuicewouldyouprefer?Wehavegrapejuice,kiwifruitjuice
andorangejuice.
13.Q:Asktheguest’schoiceofwine.
A:WouldyoulikeabottleofredwinetogowithyourSirloinSteak?
14.Q:Whatwillyousaywhenservingthegueststheirdessert?
A:enjoy.
15.Q:Asktheguesthowhewouldlikehissteakprepared.
A:Howwouldyoulikeyoursteakdone?Rare,MediumorWell-done?
16.Q:WhatisthedutyofaFoodandBeverageManager?
A:AFoodandBeverageManagerisinchargeanddirectstheworkof
theDepartment.
17.Q:TellthegueststhegeneralsequenceofaChinesedinner.
A:Chinesedinnerusuallystartswithcolddishesandendswithasoup.
18.Q:Whatdoyourecommendiftheguestordersafreshwhitewaterfish?
A:MayIsuggeststeamingthefishtoretainitsfreshness?
19.Q:Howdoyouaskabouttheguest’spreferenceforbuffetoralacarteservice?
A:Howwouldyoulikeyourdinnerserved?Abuffetoranalacarteservice?
20.Q:Howdoyouaskabouttheguest’spreferenceforsalad?
A:Whatkindofsaladwouldyouprefer?WehaveHamSalad,PrawnSalad,and
FreshVegetableSalad.
21.Q:Howdoyourespondtoaguest’scomplimentstoyourservice?
A:’sourgreatestpleasuretobeofservice.
22.Q:Howdoyouasktheguestwhereheorshewouldliketosit?
A:Whichtabledoyouprefer,bythewindowornearthedoor?
23.Q:Asktheguestwhatvegetablehe’dliketohavewithhischicken.
A:WhatvegetablewouldyouliketogowithyourRoastChicken?
2
2024年3月10日发(作者：曲友)
2022-2023年度广东省职业院校技能大赛中职酒店服务赛项
专业英语问答赛卷
一、餐饮服务部分情景应答及答题要点：
1.Q:Asktheguestsiftheyhaveareservationwithyourrestaurant.
A:aveareservation?
2.Q:Howdoyoucheckupontheguest’snameofthereservation?
A:hosenamewasyourreservationmade?
3.Q:Theguestsneedatablefor4,andtheywouldliketodinesomewherequiet.
A:’sawindowtableforfouroverlookingthe
’sveryniceandquiethere.
4.Q:Canyouexplainthetermsofbreakfastbothforadultsandchildreninthehotel?
A:Sure,weofferbreakfastattherateof128RMBforeachadult,andit’sfreeof
chargeforchildrenunder6.
5.Q:Ifyouwanttoconfirmthereservationofthedinner,whatwillyousay?
A:Iwillsay“Goodevening,sir.I’veyour
name,please?”
6.Q:Informtheguestthattherestaurantisfullybookedthisevening,andsuggesthimto
bookatablefortomorrowevening.
A:I’uttomorrow?Westillhave
somenicetablesavailablefortomorrowevening.
7.Q:Whatwouldyoudowhentheguestcomplainsthattherestaurantistoonoisy?
A:Iwillapologizeandsay“letmeseeifwecanfindatableontheothersideofthe
restaurant,itisabitquietthere.”
8.Q:Asktheguests’preferenceforfood,Chinese,Western,JapaneseorKorean.
A:Whichstyleofcuisinewouldyouprefer?WeserveChinese,Western,Japaneseand
Koreanfoodhere.
9.Q:Howdoyouoffertotakeorderfortheguestsintheevening?
A:keyourordernow?/Areyoureadytoordernow?
10.Q:Howdoyouasktheguesttocheckhisbill?
1
A:Here’itcombinationisonthehouse.
11.Q:theguestthelast
coursewillbedessert.
A:Iseverythingtoyoursatisfaction?Allthedisheshavebeenservedasthemenu
goes,exceptforthedesserttofollow.
12.Q:Asktheguesthispreferenceforjuice.
A:Whatkindoffruitjuicewouldyouprefer?Wehavegrapejuice,kiwifruitjuice
andorangejuice.
13.Q:Asktheguest’schoiceofwine.
A:WouldyoulikeabottleofredwinetogowithyourSirloinSteak?
14.Q:Whatwillyousaywhenservingthegueststheirdessert?
A:enjoy.
15.Q:Asktheguesthowhewouldlikehissteakprepared.
A:Howwouldyoulikeyoursteakdone?Rare,MediumorWell-done?
16.Q:WhatisthedutyofaFoodandBeverageManager?
A:AFoodandBeverageManagerisinchargeanddirectstheworkof
theDepartment.
17.Q:TellthegueststhegeneralsequenceofaChinesedinner.
A:Chinesedinnerusuallystartswithcolddishesandendswithasoup.
18.Q:Whatdoyourecommendiftheguestordersafreshwhitewaterfish?
A:MayIsuggeststeamingthefishtoretainitsfreshness?
19.Q:Howdoyouaskabouttheguest’spreferenceforbuffetoralacarteservice?
A:Howwouldyoulikeyourdinnerserved?Abuffetoranalacarteservice?
20.Q:Howdoyouaskabouttheguest’spreferenceforsalad?
A:Whatkindofsaladwouldyouprefer?WehaveHamSalad,PrawnSalad,and
FreshVegetableSalad.
21.Q:Howdoyourespondtoaguest’scomplimentstoyourservice?
A:’sourgreatestpleasuretobeofservice.
22.Q:Howdoyouasktheguestwhereheorshewouldliketosit?
A:Whichtabledoyouprefer,bythewindowornearthedoor?
23.Q:Asktheguestwhatvegetablehe’dliketohavewithhischicken.
A:WhatvegetablewouldyouliketogowithyourRoastChicken?
2