2024年5月5日发(作者:钭霁)
华为端局告警处理手册
目 录
1. MSC SERVER处理分册 ............................................................. 3
1.1 告警箱处于离线状态 ............................................................. 3
1.2、FE端口故障 .................................................................... 3
1.3、WCKI时钟参考源丢失 ............................................................ 4
1.4、控制框与业务框通信失败 ........................................................ 5
1.5、BAM到主机通讯失败 ............................................................. 7
1.6、BAM到主机连接中断 ............................................................. 8
1.7、与NTP服务器断连 ............................................................... 9
1.8、Q922链路故障 ................................................................. 10
1.9、TCP链路故障 .................................................................. 11
1.10、CPU过载 ..................................................................... 12
1.11、单板网口协商失败 ............................................................ 14
1.13、许可证文件即将失效 .......................................................... 15
1.14、计费中心长时间未取话单 ...................................................... 16
1.15、心跳中断 .................................................................... 17
1.16、双机倒换 .................................................................... 18
1.17、私网中断 .................................................................... 19
1.18、IP资源失效 .................................................................. 21
1.19、备份连接失败 ................................................................ 22
1.20、单板故障 .................................................................... 23
1.21、许可证即将过期告警 .......................................................... 24
1.22、许可证已经过期告警 .......................................................... 25
1.23、电源输出开关关闭 ............................................................ 26
1.24、H.248 SCTP链路故障 .......................................................... 27
1.25、MGW退出服务 ................................................................. 29
1.26、MTP目的信令点不可达 ......................................................... 30
1.27、MTP路由传输禁止 ............................................................. 32
11.28、MTP链路故障 ................................................................ 33
1.29、MTP缓冲区拥塞 ............................................................... 35
1.30、M2UA链路故障 ................................................................ 37
1.31、SCCP目的信令点禁止 .......................................................... 38
1.32、SCCP子系统禁止 .............................................................. 40
N => 联系对端局点确认其子系统是否恢复。 ............................................ 42
2. MGW处理分册 .................................................................... 42
2.1 FE级联网口故障 ................................................................ 42
华为端局告警处理手册
2.2 风扇框通讯故障 ................................................................ 43
2.3 NET单板时钟检测异常 .......................................................... 46
2.4 NET单板时钟失锁 .............................................................. 49
2.5 GE级联光口故障 ................................................................ 51
2.6 NET单板时钟失锁 .............................................................. 53
2.7 NET单板时钟配线故障 .......................................................... 54
2.8 级联光口故障 ................................................................. 56
2.9 GE通道光模块故障 ............................................................. 58
2.10 TDM通道光模块故障 ........................................................... 61
3.11 BLU时钟检测异常 ............................................................. 63
2.12 信令链路故障告警 ............................................................ 65
2.13 SPF扣板链路故障 ............................................................. 67
2.14 L2UA链路组故障 .............................................................. 70
2.15 L2UA链路故障 ................................................................ 71
2.16 单板软件异常告警 ............................................................ 73
2.17 SIWF故障告警 ................................................................ 75
2.18 控制平面拥塞 ................................................................. 77
2.19 单板故障 ..................................................................... 78
2.20 告警箱断链 .................................................................. 81
2.21 单板上存在故障的半永久 ....................................................... 82
2.22 参考源丢失 ................................................................... 84
2.23 虚拟媒体网关迁移出业务态 ..................................................... 85
7/4/2013
华为机密,未经许可不得扩散 第2页, 共88页
2024年5月5日发(作者:钭霁)
华为端局告警处理手册
目 录
1. MSC SERVER处理分册 ............................................................. 3
1.1 告警箱处于离线状态 ............................................................. 3
1.2、FE端口故障 .................................................................... 3
1.3、WCKI时钟参考源丢失 ............................................................ 4
1.4、控制框与业务框通信失败 ........................................................ 5
1.5、BAM到主机通讯失败 ............................................................. 7
1.6、BAM到主机连接中断 ............................................................. 8
1.7、与NTP服务器断连 ............................................................... 9
1.8、Q922链路故障 ................................................................. 10
1.9、TCP链路故障 .................................................................. 11
1.10、CPU过载 ..................................................................... 12
1.11、单板网口协商失败 ............................................................ 14
1.13、许可证文件即将失效 .......................................................... 15
1.14、计费中心长时间未取话单 ...................................................... 16
1.15、心跳中断 .................................................................... 17
1.16、双机倒换 .................................................................... 18
1.17、私网中断 .................................................................... 19
1.18、IP资源失效 .................................................................. 21
1.19、备份连接失败 ................................................................ 22
1.20、单板故障 .................................................................... 23
1.21、许可证即将过期告警 .......................................................... 24
1.22、许可证已经过期告警 .......................................................... 25
1.23、电源输出开关关闭 ............................................................ 26
1.24、H.248 SCTP链路故障 .......................................................... 27
1.25、MGW退出服务 ................................................................. 29
1.26、MTP目的信令点不可达 ......................................................... 30
1.27、MTP路由传输禁止 ............................................................. 32
11.28、MTP链路故障 ................................................................ 33
1.29、MTP缓冲区拥塞 ............................................................... 35
1.30、M2UA链路故障 ................................................................ 37
1.31、SCCP目的信令点禁止 .......................................................... 38
1.32、SCCP子系统禁止 .............................................................. 40
N => 联系对端局点确认其子系统是否恢复。 ............................................ 42
2. MGW处理分册 .................................................................... 42
2.1 FE级联网口故障 ................................................................ 42
华为端局告警处理手册
2.2 风扇框通讯故障 ................................................................ 43
2.3 NET单板时钟检测异常 .......................................................... 46
2.4 NET单板时钟失锁 .............................................................. 49
2.5 GE级联光口故障 ................................................................ 51
2.6 NET单板时钟失锁 .............................................................. 53
2.7 NET单板时钟配线故障 .......................................................... 54
2.8 级联光口故障 ................................................................. 56
2.9 GE通道光模块故障 ............................................................. 58
2.10 TDM通道光模块故障 ........................................................... 61
3.11 BLU时钟检测异常 ............................................................. 63
2.12 信令链路故障告警 ............................................................ 65
2.13 SPF扣板链路故障 ............................................................. 67
2.14 L2UA链路组故障 .............................................................. 70
2.15 L2UA链路故障 ................................................................ 71
2.16 单板软件异常告警 ............................................................ 73
2.17 SIWF故障告警 ................................................................ 75
2.18 控制平面拥塞 ................................................................. 77
2.19 单板故障 ..................................................................... 78
2.20 告警箱断链 .................................................................. 81
2.21 单板上存在故障的半永久 ....................................................... 82
2.22 参考源丢失 ................................................................... 84
2.23 虚拟媒体网关迁移出业务态 ..................................................... 85
7/4/2013
华为机密,未经许可不得扩散 第2页, 共88页