2024年8月30日发(作者：丰天赋)
XPS 9380
Setup and Specifications
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
2019 - 03
Rev. A02
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Contents3
1
Set up your XPS 9380
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
1 Connect the power adapter and press the power button.
NOTE: To conserve battery power, the battery might enter power saving mode. Connect the power adapter and press
the power button to turn on the computer.
2 Finish operating system setup.
For Ubuntu:
Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, see the
knowledge base articles SLN151664 and SLN151748 at /support.
For Windows:
Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you:
•Connect to a network for Windows updates.
NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when
prompted.
•
•
3
If connected to the internet, sign-in with or create a Microsoft account. If not connected to the internet, create an offline account.
On the Support and Protection screen, enter your contact details.
Locate and use Dell apps from the Windows Start menu—Recommended
Table 1. Locate Dell apps
ResourcesDescription
My Dell
4Set up your XPS 9380
ResourcesDescription
Centralized location for key Dell applications, help articles, and other important information about your
computer. It also notifies you about the warranty status, recommended accessories, and software updates if
available.
SupportAssist
Pro-actively checks the health of your computer’s hardware and software. The SupportAssist OS Recovery
tool troubleshoots issues with the operating system. For more information, see the SupportAssist
documentation at /support.
NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty.
Dell Update
Updates your computer with critical fixes and latest device drivers as they become available. For more
information about using Dell Update, see the knowledge base article SLN305843 at /support.
Dell Digital Delivery
Download software applications, which are purchased but not pre-installed on your computer. For more
information about using Dell Digital Delivery, see the knowledge base article 153764 at /
support.
4 Create recovery drive for Windows.
NOTE: It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows.
For more information, see Create a USB recovery drive for Windows.
Set up your XPS 93805
2
Create a USB recovery drive for Windows
Create a recovery drive to troubleshoot and fix problems that may occur with Windows. An empty USB flash drive with a minimum capacity
of 16 GB is required to create the recovery drive.
NOTE: This process may take up to an hour to complete.
NOTE: The following steps may vary depending on the version of Windows installed. Refer to the Microsoft support site for
latest instructions.
1
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4
5
6
7
8
Connect the USB flash drive to your computer.
In Windows search, type Recovery.
In the search results, click Create a recovery drive.
The User Account Control window is displayed.
Click Yes to continue.
The Recovery Drive window is displayed.
Select Back up system files to the recovery drive and click Next.
Select the USB flash drive and click Next.
A message appears, indicating that all data in the USB flash drive will be deleted.
Click Create.
Click Finish.
For more information about reinstalling Windows using the USB recovery drive, see the Troubleshooting section of your product's
Service Manual at /support/manuals.
6Create a USB recovery drive for Windows
3
Views of XPS 9380
Front
1Power and battery-status light
Indicates the power state and battery state of the computer.
Solid white—Power adapter is connected and the battery is charging.
Solid amber—Battery charge is low or critical.
Off—Battery is fully charged.
NOTE: On certain computer models, the power and battery-status light is also used for system diagnostics. For more
information, see the
Troubleshooting
section in your computer’s
Service Manual
.
2Microphones (4)
Provide digital sound input for audio recording, voice calls, and so on.
Right
1Right speaker
Provides audio output.
2microSD-card slot
Reads from and writes to the microSD-card.
3USB 3.1 Gen 2 (Type-C) port with Power Delivery/DisplayPort
Connect peripherals such as external storage devices, printers, and external displays.
Supports Power Delivery that enables two-way power supply between devices. Provides up to 7.5 W power output that enables faster
charging.
Views of XPS 93807
NOTE: The Dell Adapter USB-C to USB-A 3.0 is shipped with this computer. Use this adapter to connect legacy USB
3.0 accessories to USB (Type-C) ports on your computer.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
4Headset port
Connect headphones or a headset (headphone and microphone combo).
Left
1Security-cable slot (wedge-shaped)
Connect a security cable to prevent unauthorized movement of your computer.
2Thunderbolt 3 (USB Type-C) port with Power Delivery (Primary)
Supports USB 3.1 Gen 2 Type-C, DisplayPort 1.2, Thunderbolt 3 and also enables you to connect to an external display using a display
adapter. Provides data transfer rates up to 10 Gbps for USB 3.1 Gen 2 and up to 40 Gbps for Thunderbolt 3. Supports Power Delivery
that enables two-way power supply between devices. Provides up to 5 V/3 A power output that enables faster charging.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
3Thunderbolt 3 (USB Type-C) port with Power Delivery
Supports USB 3.1 Gen 2 Type-C, DisplayPort 1.2, Thunderbolt 3 and also enables you to connect to an external display using a display
adapter. Provides data transfer rates up to 10 Gbps for USB 3.1 Gen 2 and up to 40 Gbps for Thunderbolt 3. Supports Power Delivery
that enables two-way power supply between devices. Provides up to 5 V/3 A power output that enables faster charging.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
4Battery-charge status button
Press to check the charge remaining in the battery.
5Battery-charge status lights (5)
Turns on when the battery-charge status button is pressed. Each light indicates approximately 20% charge.
6Left speaker
Provides audio output.
8Views of XPS 9380
Base
1Touchpad
Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two finger tap to right-click.
2Left-click area
Press to left-click.
3Right-click area
Press to right-click.
4Power button with optional fingerprint reader
Press to turn on the computer if it is turned off, in sleep state, or in hibernate state.
When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power button for
10 seconds to force shut-down the computer.
Press and hold power button over 25 seconds to reset RTC battery if encounter no post issue.
If the power button has a fingerprint reader, place your finger on the power button to log in.
NOTE: You can customize power-button behavior in Windows. For more information, see
Me and My Dell
at
/support/manuals.
NOTE: The power-status light on the power button is available only on computers without the fingerprint reader.
Computers shipped with the fingerprint reader integrated on the power button will not have the power-status light on
the power button.
Views of XPS 93809
Display
1Camera
Enables you to video chat, capture photos, and record videos.
2Camera-status light
Turns on when the camera is in use.
Bottom
1Service Tag
The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your
computer and access warranty information.
10Views of XPS 9380
4
Specifications of XPS 9380
Dimensions and weight
Table 2. Dimensions and weight
Description
Height:
Front
Rear
Width
Depth
Weight
7.80 mm (0.31 in.)
11.63 mm (0.46 in.)
301.76 mm (11.88 in.)
199.24 mm (7.84 in.)
1.27 kg (2.81 lb)
NOTE: The weight of your computer depends on the configuration
ordered and the manufacturing variability.
Values
Processors
Table 3. Processors
Description
Processors
8
th
generation Intel Core i3
(8145U)
15 W
2
4
2.10 GHz, up to 3.90 GHz
4 MB
Intel UHD Graphics 620
Values
8
th
generation Intel Core i5
(8265U)
15 W
4
8
1.60 GHz, up to 3.90 GHz
6 MB
Intel UHD Graphics 620
8
th
generation Intel Core i7 (8565U)
Wattage
Core count
Thread count
Speed
Smart cache
Integrated graphics
15 W
4
8
1.80 GHz, up to 4.60 GHz
8 MB
Intel UHD Graphics 620
Specifications of XPS 938011
Chipset
Table 4. Chipset
Description
Processor
8
th
generation Intel Core
i3
Integrated in processor
64-bit per channel
32 MB
PCIe Gen 3
PCIe Gen 3x4
Values
8
th
generation Intel Core i58
th
generation Intel Core i7
Chipset
DRAM bus width
Flash EPROM
PCIe bus
External bus frequency
Integrated in processor
64-bit per channel
32 MB
PCIe Gen 3
PCIe Gen 3x4
Integrated in processor
64-bit per channel
32 MB
PCIe Gen 3
PCIe Gen 3x4
Operating system
•
•
•
Windows 10 Home (64-bit)
Windows 10 Professional (64-bit)
Ubuntu
Memory
Table 5. Memory
specifications
Description
Slots
Values
Onboard memory
NOTE: The memory modules are
integrated on the system board. If
the memory modules are
malfunctioning and need to be
replaced, a replacement of the
system board is necessary.
Type
Speed
Maximum memory
Minimum memory
Memory size per slot
Configurations supported
Dual-channel LPDDR3
2133 MHz
16 GB
4 GB
Not applicable
•
•
•
4 GB LPDDR3 at 2133 MHz (2 x 2 GB)
8 GB LPDDR3 at 2133 MHz (2 x 4 GB)
16 GB LPDDR3 at 2133 MHz (2 x 8 GB)
12Specifications of XPS 9380
Ports and connectors
Table 6. External ports and connectors
External:
USB
Audio
Video
Two Thunderbolt 3 (USB Type-C) ports with Power Delivery
One headset (headphone and microphone combo) port
One USB 3.1 Gen 2 (USB Type-C) port with Power Delivery/
DisplayPort
MicroSD card reader
Not supported
DC-IN through USB Type-C
Wedge-shaped lock
Media card reader
Docking port
Power adapter port
Security
Table 7. Internal ports and connectors
Internal:
M.2
One M.2 slot for 2280/2230 Solid-State Drive (SSD)
NOTE: To learn more about the features of different types
of M.2 cards, see the knowledge base article SLN301626.
Communications
Wireless module
Table 8. Wireless module specifications
Description
Model number
Transfer rate
Frequency bands supported
Wireless standards
Encryption
Values
Killer 1435-S
Up to 867 Mbps
Dual band 2.4 GHz/5 GHz
Wi-Fi 802.11a/b/g/n/ac
•
•
•
64-bit/128-bit WEP
AES-CCMP
TKIP
Bluetooth
Bluetooth 4.2
Specifications of XPS 938013
Audio
Table 9. Audio specifications
Description
Controller
Stereo conversion
Internal interface
External interface
Values
Realtek ALC3271-CG with Waves MaxxAudio Pro
Supported
High-definition audio
7.1 channel output, universal audio jack supports microphone-in,
stereo headphones, and headset combo
Two
Supported
Supported
Speakers
Internal speaker amplifier
External volume controls
Speaker output:
Average
Peak
Subwoofer output
Microphone
2 W
2.5 W
Not supported
Digital-array microphones
Storage
Your computer supports one of the following configurations:
•
•
One M.2 2230/2280 PCIe/NVMe solid-state drive
One M.2 2230/2280 SATA solid-state drive
NOTE: The 2280 and 2230 solid-state drive has a unique thermal plate and cannot be interchanged.
Table 10. Storage specifications
Storage type
One M.2 2280/2230 Solid-State Drive (SSD)
Interface type
•
•
SATA AHCI, Up to 6 Gbps
PCIe Gen 3x4 NVMe, Up to 32 Gbps
Capacity
•
•
2280: Up to 2 TB
2230: Up to 128 GB
14Specifications of XPS 9380
Media-card reader
Table 11. Media-card reader specifications
Description
Type
Cards supported
Values
One microSD-card slot
•
•
•
microSecure Digital (mSD)
microSecure Digital High Capacity (mSDHC)
microSD Extended Capacity (mSDXC)
Keyboard
Table 12. Keyboard specifications
Description
Type
Layout
Number of keys
Values
Backlit keyboard
QWERTY
•
•
•
United States and Canada: 82 keys
United Kingdom: 83 keys
Japan: 86 keys
Size
X=19.05 mm key pitch
Y=18.05 mm key pitch
Shortcut keys
Some keys on your keyboard have two symbols on them. These
keys can be used to type alternate characters or to perform
secondary functions. To type the alternate character, press Shift
and the desired key. To perform secondary functions, press Fn and
the desired key.
NOTE: You can define the primary behavior of the
function keys (F1–F12) by changing Function Key Behavior
in BIOS setup program.
Keyboard shortcuts
Camera
Table 13. Camera specifications
Description
Number of cameras
Type
Location
Values
One
Fixed focus lens
Top-mount front camera
Specifications of XPS 938015
Description
Sensor type
Resolution:
Still image
Video
Diagonal viewing angle
Values
CMOS sensor technology
0.9 megapixels (HD)
1280 x 720 (HD) at 30 fps
78 degrees
Touchpad
Table 14. Touchpad specifications
Description
Resolution:
Horizontal
Vertical
Dimensions:
Horizontal
Vertical
105 mm (4.13 in.)
60 mm (2.36 in.)
305
305
Values
Touchpad gestures
For more information about touchpad gestures for Windows 10, see the Microsoft knowledge base article 4027871 at
.
Power adapter
Table 15. Power adapter specifications
Description
Type
Diameter (connector)
Input voltage
Input frequency
Input current (maximum)
Output current (continuous)
Values
45 W USB (Type-C)
Not supported
100 VAC-240 VAC
50 Hz-60 Hz
1.30 A
•
•
•
20 VDC/2.25 A
15 VDC/3 A
9 VDC/3 A
16Specifications of XPS 9380
DescriptionValues
•5 VDC/3 A
Rated output voltage
Temperature range:
Operating
Storage
20 VDC/15 VDC/9 VDC/5 VDC
0°C to 40°C (32°F to 104°F)
–40°C to 70°C (–40°F to 158°F)
Battery
Table 16. Battery specifications
Description
Type
Voltage
Weight (maximum)
Dimensions:
Height
Width
Depth
Temperature range:
Operating
Storage
Operating time
Charging time (approximate)
0°C to 35°C (32°F to 95°F)
–40°C to 65°C (–40°F to 149°F)
Varies depending on operating conditions and can significantly
reduce under certain power-intensive conditions.
4 hours (when the computer is off)
NOTE: Control the charging time, duration, start and end
time, and so on using the Dell Power Manger application.
For more information on the Dell Power Manger see,
Me
and My Dell
on /
Life span (approximate)
Coin-cell battery
Operating time
300 discharge/charge cycles
ML1220
Varies depending on operating conditions and can significantly
reduce under certain power-intensive conditions.
4.30 mm (0.17 in.)
257.60 mm (10.14 in.)
98.60 mm (3.88 in.)
Values
4-cell “smart” lithium-ion (52 WHr)
7.60 VDC
0.22 kg (0.48 lb)
Specifications of XPS 938017
Display
Table 17. Display specifications
Decsription
Type
Panel technology
Luminance (typical)
Dimensions (active area):
Height
Width
Diagonal
Native resolution
Megapixels
Pixels per inch (PPI)
Contrast ratio (min)
Response time (max)
Refresh rate
Horizontal view angle
Vertical view angle
Pixel pitch
Power consumption
(maximum)
Anti-glare vs Anti-reflective
Touch options
165.24 mm (6.51 in.)
293.76 mm (11.57 in.)
337.82 mm (13.30 in.)
1920 x 1080
2.07
166
1500:1
30 msec rise/fall
60 Hz
+/- 85 degrees
+/- 85 degrees
0.153 mm
2.90 W
Anti-reflective
Yes
165.24 mm (6.51 in.)
293.76 mm (11.57 in.)
337.82 mm (13.30 in.)
1920 x 1080
2.07
166
1500:1
30 msec rise/fall
60 Hz
+/- 85 degrees
+/- 85 degrees
0.153 mm
2.90 W
Anti-glare
No
165.24 mm (6.51 in.)
293.76 mm (11.57 in.)
337.82 mm (13.30 in.)
3840 x 2160
8.29
331
1500:1
30 msec rise/fall
60 Hz
+/- 85 degrees
+/- 85 degrees
0.0765 mm
5.41 W
Anti-reflective
Yes
13.3-inch FHD touchscreen
Wide Viewing Angle (WVA)
400 nits
Values
13.3-inch FHD non-touchscreen
Wide Viewing Angle (WVA)
400 nits
13.3-inch UHD touchscreen
Wide Viewing Angle (WVA)
400 nits
Fingerprint reader (optional)
Table 18. Fingerprint reader specifications
Description
Sensor technology
Sensor resolution
Sensor area
Values
Touch
500 dpi
5.5 mm x 4.5 mm
18Specifications of XPS 9380
Description
Sensor pixel size
Values
108 x 88 pixels
Video
Table 19. Discrete graphics specifications
Discrete graphics
Controller
Not supported
External display support
Not supported
Memory size
Not supported
Memory type
Not supported
Table 20. Discrete graphics specifications
Integrated graphics
Controller
Intel UHD Graphics 620
External display support
Not supported
Memory size
Shared system memory
Processor
8
th
generation Intel
Core i3/i5/i7
Computer environment
Airborne contaminant level: G1 as defined by ISA-S71.04-1985
Table 21. Computer environment
Operating
Temperature range
Relative humidity (maximum)
Vibration (maximum)
*
Shock (maximum)
Altitude (maximum)
0°C to 35°C (32°F to 95°F)
10% to 90% (non-condensing)
0.66 GRMS
110 G†
–15.2 m to 3,048 m (–50 ft to 10,000 ft)
Storage
–40°C to 65°C (–40°F to 149°F)
0% to 95% (non-condensing)
1.30 GRMS
160 G‡
–15.2 m to 10,668 m (–50 ft to 35,000 ft)
* Measured using a random vibration spectrum that simulates user environment.
† Measured using a 2 ms half-sine pulse when the hard drive is in use.
‡ Measured using a 2 ms half-sine pulse when the hard-drive head is in parked position.
Specifications of XPS 938019
5
Keyboard shortcuts
NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys used for shortcuts remain the
same across all language configurations.
Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary
functions. The symbol shown on the lower part of the key refers to the character that is typed out when the key is pressed. If you press
shift and the key, the symbol shown on the upper part of the key is typed out. For example, if you press 2, 2 is typed out; if you press Shift
+ 2, @ is typed out.
The keys F1-F12 at the top row of the keyboard are function keys for multi-media control, as indicated by the icon at the bottom of the key.
Press the function key to invoke the task represented by the icon. For example, pressing F1 mutes the audio (refer to the table below).
However, if the function keys F1-F12 are needed for specific software applications, multi-media functionality can be disabled by pressing Fn
+ Esc. Subsequently, multi-media control can be invoked by pressing Fn and the respective function key. For example, mute audio by
pressing Fn + F1.
NOTE: You can also define the primary behavior of the function keys (F1–F12) by changing Function Key Behavior in BIOS setup
program.
Table 22. List of keyboard shortcuts
Function keyRe-defined key (for multi-media control)Behavior
Mute audio
Decrease volume
Increase volume
Play previous track/chapter
Play/Pause
Play next track/chapter
Switch to external display
Search
Toggle keyboard backlight (optional)
Print screen
20Keyboard shortcuts
Function keyRe-defined key (for multi-media control)Behavior
Insert
The Fn key is also used with selected keys on the keyboard to invoke other secondary functions.
Table 23. List of keyboard shortcuts
Function keyBehavior
Pause/Break
Toggle scroll lock
Toggle between power and battery-status light/hard-drive activity
light
System request
Open application menu
Toggle Fn-key lock
Page up/increase brightness
Page down/decrease brightness
Keyboard shortcuts21
6
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 24. Self-help resources
Self-help resources
Information about Dell products and services
My Dell
Resource location
Tips
Contact Support
Online help for operating system
In Windows search, type Contact Support, and press Enter.
/support/windows
/support/linux
Troubleshooting information, user manuals, setup instructions,
product specifications, technical help blogs, drivers, software
updates, and so on.
Dell knowledge base articles for a variety of computer concerns.
/support
1
2
3
Go to /support.
Type the subject or keyword in the Search box.
Click Search to retrieve the related articles.
Learn and know the following information about your product:
•
•
•
•
•
•
•
Product specifications
Operating system
Setting up and using your product
Data backup
Troubleshooting and diagnostics
Factory and system restore
BIOS information
See Me and My Dell at /support/manuals.
To locate the Me and My Dell relevant to your product, identify your
product through one of the following:
•
•
•
Select Detect Product.
Locate your product through the drop-down menu under View
Products.
Enter the Service Tag number or Product ID in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see /contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
22Getting help and contacting Dell
2024年8月30日发(作者：丰天赋)
XPS 9380
Setup and Specifications
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
2019 - 03
Rev. A02
1 Set up your 4
2 Create a USB recovery drive 6
3 Views of 7
7
7
8
9
10
10
4 Specifications of 11
Dimensions .11
.11
12
12
12
Ports 13
13
13
14
14
.15
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.16
.16
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Fingerprint reader (optional)...........................................................................................................................................18
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5 20
6 Getting help and .22
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22
Contents3
1
Set up your XPS 9380
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
1 Connect the power adapter and press the power button.
NOTE: To conserve battery power, the battery might enter power saving mode. Connect the power adapter and press
the power button to turn on the computer.
2 Finish operating system setup.
For Ubuntu:
Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, see the
knowledge base articles SLN151664 and SLN151748 at /support.
For Windows:
Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you:
•Connect to a network for Windows updates.
NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when
prompted.
•
•
3
If connected to the internet, sign-in with or create a Microsoft account. If not connected to the internet, create an offline account.
On the Support and Protection screen, enter your contact details.
Locate and use Dell apps from the Windows Start menu—Recommended
Table 1. Locate Dell apps
ResourcesDescription
My Dell
4Set up your XPS 9380
ResourcesDescription
Centralized location for key Dell applications, help articles, and other important information about your
computer. It also notifies you about the warranty status, recommended accessories, and software updates if
available.
SupportAssist
Pro-actively checks the health of your computer’s hardware and software. The SupportAssist OS Recovery
tool troubleshoots issues with the operating system. For more information, see the SupportAssist
documentation at /support.
NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty.
Dell Update
Updates your computer with critical fixes and latest device drivers as they become available. For more
information about using Dell Update, see the knowledge base article SLN305843 at /support.
Dell Digital Delivery
Download software applications, which are purchased but not pre-installed on your computer. For more
information about using Dell Digital Delivery, see the knowledge base article 153764 at /
support.
4 Create recovery drive for Windows.
NOTE: It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows.
For more information, see Create a USB recovery drive for Windows.
Set up your XPS 93805
2
Create a USB recovery drive for Windows
Create a recovery drive to troubleshoot and fix problems that may occur with Windows. An empty USB flash drive with a minimum capacity
of 16 GB is required to create the recovery drive.
NOTE: This process may take up to an hour to complete.
NOTE: The following steps may vary depending on the version of Windows installed. Refer to the Microsoft support site for
latest instructions.
1
2
3
4
5
6
7
8
Connect the USB flash drive to your computer.
In Windows search, type Recovery.
In the search results, click Create a recovery drive.
The User Account Control window is displayed.
Click Yes to continue.
The Recovery Drive window is displayed.
Select Back up system files to the recovery drive and click Next.
Select the USB flash drive and click Next.
A message appears, indicating that all data in the USB flash drive will be deleted.
Click Create.
Click Finish.
For more information about reinstalling Windows using the USB recovery drive, see the Troubleshooting section of your product's
Service Manual at /support/manuals.
6Create a USB recovery drive for Windows
3
Views of XPS 9380
Front
1Power and battery-status light
Indicates the power state and battery state of the computer.
Solid white—Power adapter is connected and the battery is charging.
Solid amber—Battery charge is low or critical.
Off—Battery is fully charged.
NOTE: On certain computer models, the power and battery-status light is also used for system diagnostics. For more
information, see the
Troubleshooting
section in your computer’s
Service Manual
.
2Microphones (4)
Provide digital sound input for audio recording, voice calls, and so on.
Right
1Right speaker
Provides audio output.
2microSD-card slot
Reads from and writes to the microSD-card.
3USB 3.1 Gen 2 (Type-C) port with Power Delivery/DisplayPort
Connect peripherals such as external storage devices, printers, and external displays.
Supports Power Delivery that enables two-way power supply between devices. Provides up to 7.5 W power output that enables faster
charging.
Views of XPS 93807
NOTE: The Dell Adapter USB-C to USB-A 3.0 is shipped with this computer. Use this adapter to connect legacy USB
3.0 accessories to USB (Type-C) ports on your computer.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
4Headset port
Connect headphones or a headset (headphone and microphone combo).
Left
1Security-cable slot (wedge-shaped)
Connect a security cable to prevent unauthorized movement of your computer.
2Thunderbolt 3 (USB Type-C) port with Power Delivery (Primary)
Supports USB 3.1 Gen 2 Type-C, DisplayPort 1.2, Thunderbolt 3 and also enables you to connect to an external display using a display
adapter. Provides data transfer rates up to 10 Gbps for USB 3.1 Gen 2 and up to 40 Gbps for Thunderbolt 3. Supports Power Delivery
that enables two-way power supply between devices. Provides up to 5 V/3 A power output that enables faster charging.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
3Thunderbolt 3 (USB Type-C) port with Power Delivery
Supports USB 3.1 Gen 2 Type-C, DisplayPort 1.2, Thunderbolt 3 and also enables you to connect to an external display using a display
adapter. Provides data transfer rates up to 10 Gbps for USB 3.1 Gen 2 and up to 40 Gbps for Thunderbolt 3. Supports Power Delivery
that enables two-way power supply between devices. Provides up to 5 V/3 A power output that enables faster charging.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
4Battery-charge status button
Press to check the charge remaining in the battery.
5Battery-charge status lights (5)
Turns on when the battery-charge status button is pressed. Each light indicates approximately 20% charge.
6Left speaker
Provides audio output.
8Views of XPS 9380
Base
1Touchpad
Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two finger tap to right-click.
2Left-click area
Press to left-click.
3Right-click area
Press to right-click.
4Power button with optional fingerprint reader
Press to turn on the computer if it is turned off, in sleep state, or in hibernate state.
When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power button for
10 seconds to force shut-down the computer.
Press and hold power button over 25 seconds to reset RTC battery if encounter no post issue.
If the power button has a fingerprint reader, place your finger on the power button to log in.
NOTE: You can customize power-button behavior in Windows. For more information, see
Me and My Dell
at
/support/manuals.
NOTE: The power-status light on the power button is available only on computers without the fingerprint reader.
Computers shipped with the fingerprint reader integrated on the power button will not have the power-status light on
the power button.
Views of XPS 93809
Display
1Camera
Enables you to video chat, capture photos, and record videos.
2Camera-status light
Turns on when the camera is in use.
Bottom
1Service Tag
The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your
computer and access warranty information.
10Views of XPS 9380
4
Specifications of XPS 9380
Dimensions and weight
Table 2. Dimensions and weight
Description
Height:
Front
Rear
Width
Depth
Weight
7.80 mm (0.31 in.)
11.63 mm (0.46 in.)
301.76 mm (11.88 in.)
199.24 mm (7.84 in.)
1.27 kg (2.81 lb)
NOTE: The weight of your computer depends on the configuration
ordered and the manufacturing variability.
Values
Processors
Table 3. Processors
Description
Processors
8
th
generation Intel Core i3
(8145U)
15 W
2
4
2.10 GHz, up to 3.90 GHz
4 MB
Intel UHD Graphics 620
Values
8
th
generation Intel Core i5
(8265U)
15 W
4
8
1.60 GHz, up to 3.90 GHz
6 MB
Intel UHD Graphics 620
8
th
generation Intel Core i7 (8565U)
Wattage
Core count
Thread count
Speed
Smart cache
Integrated graphics
15 W
4
8
1.80 GHz, up to 4.60 GHz
8 MB
Intel UHD Graphics 620
Specifications of XPS 938011
Chipset
Table 4. Chipset
Description
Processor
8
th
generation Intel Core
i3
Integrated in processor
64-bit per channel
32 MB
PCIe Gen 3
PCIe Gen 3x4
Values
8
th
generation Intel Core i58
th
generation Intel Core i7
Chipset
DRAM bus width
Flash EPROM
PCIe bus
External bus frequency
Integrated in processor
64-bit per channel
32 MB
PCIe Gen 3
PCIe Gen 3x4
Integrated in processor
64-bit per channel
32 MB
PCIe Gen 3
PCIe Gen 3x4
Operating system
•
•
•
Windows 10 Home (64-bit)
Windows 10 Professional (64-bit)
Ubuntu
Memory
Table 5. Memory
specifications
Description
Slots
Values
Onboard memory
NOTE: The memory modules are
integrated on the system board. If
the memory modules are
malfunctioning and need to be
replaced, a replacement of the
system board is necessary.
Type
Speed
Maximum memory
Minimum memory
Memory size per slot
Configurations supported
Dual-channel LPDDR3
2133 MHz
16 GB
4 GB
Not applicable
•
•
•
4 GB LPDDR3 at 2133 MHz (2 x 2 GB)
8 GB LPDDR3 at 2133 MHz (2 x 4 GB)
16 GB LPDDR3 at 2133 MHz (2 x 8 GB)
12Specifications of XPS 9380
Ports and connectors
Table 6. External ports and connectors
External:
USB
Audio
Video
Two Thunderbolt 3 (USB Type-C) ports with Power Delivery
One headset (headphone and microphone combo) port
One USB 3.1 Gen 2 (USB Type-C) port with Power Delivery/
DisplayPort
MicroSD card reader
Not supported
DC-IN through USB Type-C
Wedge-shaped lock
Media card reader
Docking port
Power adapter port
Security
Table 7. Internal ports and connectors
Internal:
M.2
One M.2 slot for 2280/2230 Solid-State Drive (SSD)
NOTE: To learn more about the features of different types
of M.2 cards, see the knowledge base article SLN301626.
Communications
Wireless module
Table 8. Wireless module specifications
Description
Model number
Transfer rate
Frequency bands supported
Wireless standards
Encryption
Values
Killer 1435-S
Up to 867 Mbps
Dual band 2.4 GHz/5 GHz
Wi-Fi 802.11a/b/g/n/ac
•
•
•
64-bit/128-bit WEP
AES-CCMP
TKIP
Bluetooth
Bluetooth 4.2
Specifications of XPS 938013
Audio
Table 9. Audio specifications
Description
Controller
Stereo conversion
Internal interface
External interface
Values
Realtek ALC3271-CG with Waves MaxxAudio Pro
Supported
High-definition audio
7.1 channel output, universal audio jack supports microphone-in,
stereo headphones, and headset combo
Two
Supported
Supported
Speakers
Internal speaker amplifier
External volume controls
Speaker output:
Average
Peak
Subwoofer output
Microphone
2 W
2.5 W
Not supported
Digital-array microphones
Storage
Your computer supports one of the following configurations:
•
•
One M.2 2230/2280 PCIe/NVMe solid-state drive
One M.2 2230/2280 SATA solid-state drive
NOTE: The 2280 and 2230 solid-state drive has a unique thermal plate and cannot be interchanged.
Table 10. Storage specifications
Storage type
One M.2 2280/2230 Solid-State Drive (SSD)
Interface type
•
•
SATA AHCI, Up to 6 Gbps
PCIe Gen 3x4 NVMe, Up to 32 Gbps
Capacity
•
•
2280: Up to 2 TB
2230: Up to 128 GB
14Specifications of XPS 9380
Media-card reader
Table 11. Media-card reader specifications
Description
Type
Cards supported
Values
One microSD-card slot
•
•
•
microSecure Digital (mSD)
microSecure Digital High Capacity (mSDHC)
microSD Extended Capacity (mSDXC)
Keyboard
Table 12. Keyboard specifications
Description
Type
Layout
Number of keys
Values
Backlit keyboard
QWERTY
•
•
•
United States and Canada: 82 keys
United Kingdom: 83 keys
Japan: 86 keys
Size
X=19.05 mm key pitch
Y=18.05 mm key pitch
Shortcut keys
Some keys on your keyboard have two symbols on them. These
keys can be used to type alternate characters or to perform
secondary functions. To type the alternate character, press Shift
and the desired key. To perform secondary functions, press Fn and
the desired key.
NOTE: You can define the primary behavior of the
function keys (F1–F12) by changing Function Key Behavior
in BIOS setup program.
Keyboard shortcuts
Camera
Table 13. Camera specifications
Description
Number of cameras
Type
Location
Values
One
Fixed focus lens
Top-mount front camera
Specifications of XPS 938015
Description
Sensor type
Resolution:
Still image
Video
Diagonal viewing angle
Values
CMOS sensor technology
0.9 megapixels (HD)
1280 x 720 (HD) at 30 fps
78 degrees
Touchpad
Table 14. Touchpad specifications
Description
Resolution:
Horizontal
Vertical
Dimensions:
Horizontal
Vertical
105 mm (4.13 in.)
60 mm (2.36 in.)
305
305
Values
Touchpad gestures
For more information about touchpad gestures for Windows 10, see the Microsoft knowledge base article 4027871 at
.
Power adapter
Table 15. Power adapter specifications
Description
Type
Diameter (connector)
Input voltage
Input frequency
Input current (maximum)
Output current (continuous)
Values
45 W USB (Type-C)
Not supported
100 VAC-240 VAC
50 Hz-60 Hz
1.30 A
•
•
•
20 VDC/2.25 A
15 VDC/3 A
9 VDC/3 A
16Specifications of XPS 9380
DescriptionValues
•5 VDC/3 A
Rated output voltage
Temperature range:
Operating
Storage
20 VDC/15 VDC/9 VDC/5 VDC
0°C to 40°C (32°F to 104°F)
–40°C to 70°C (–40°F to 158°F)
Battery
Table 16. Battery specifications
Description
Type
Voltage
Weight (maximum)
Dimensions:
Height
Width
Depth
Temperature range:
Operating
Storage
Operating time
Charging time (approximate)
0°C to 35°C (32°F to 95°F)
–40°C to 65°C (–40°F to 149°F)
Varies depending on operating conditions and can significantly
reduce under certain power-intensive conditions.
4 hours (when the computer is off)
NOTE: Control the charging time, duration, start and end
time, and so on using the Dell Power Manger application.
For more information on the Dell Power Manger see,
Me
and My Dell
on /
Life span (approximate)
Coin-cell battery
Operating time
300 discharge/charge cycles
ML1220
Varies depending on operating conditions and can significantly
reduce under certain power-intensive conditions.
4.30 mm (0.17 in.)
257.60 mm (10.14 in.)
98.60 mm (3.88 in.)
Values
4-cell “smart” lithium-ion (52 WHr)
7.60 VDC
0.22 kg (0.48 lb)
Specifications of XPS 938017
Display
Table 17. Display specifications
Decsription
Type
Panel technology
Luminance (typical)
Dimensions (active area):
Height
Width
Diagonal
Native resolution
Megapixels
Pixels per inch (PPI)
Contrast ratio (min)
Response time (max)
Refresh rate
Horizontal view angle
Vertical view angle
Pixel pitch
Power consumption
(maximum)
Anti-glare vs Anti-reflective
Touch options
165.24 mm (6.51 in.)
293.76 mm (11.57 in.)
337.82 mm (13.30 in.)
1920 x 1080
2.07
166
1500:1
30 msec rise/fall
60 Hz
+/- 85 degrees
+/- 85 degrees
0.153 mm
2.90 W
Anti-reflective
Yes
165.24 mm (6.51 in.)
293.76 mm (11.57 in.)
337.82 mm (13.30 in.)
1920 x 1080
2.07
166
1500:1
30 msec rise/fall
60 Hz
+/- 85 degrees
+/- 85 degrees
0.153 mm
2.90 W
Anti-glare
No
165.24 mm (6.51 in.)
293.76 mm (11.57 in.)
337.82 mm (13.30 in.)
3840 x 2160
8.29
331
1500:1
30 msec rise/fall
60 Hz
+/- 85 degrees
+/- 85 degrees
0.0765 mm
5.41 W
Anti-reflective
Yes
13.3-inch FHD touchscreen
Wide Viewing Angle (WVA)
400 nits
Values
13.3-inch FHD non-touchscreen
Wide Viewing Angle (WVA)
400 nits
13.3-inch UHD touchscreen
Wide Viewing Angle (WVA)
400 nits
Fingerprint reader (optional)
Table 18. Fingerprint reader specifications
Description
Sensor technology
Sensor resolution
Sensor area
Values
Touch
500 dpi
5.5 mm x 4.5 mm
18Specifications of XPS 9380
Description
Sensor pixel size
Values
108 x 88 pixels
Video
Table 19. Discrete graphics specifications
Discrete graphics
Controller
Not supported
External display support
Not supported
Memory size
Not supported
Memory type
Not supported
Table 20. Discrete graphics specifications
Integrated graphics
Controller
Intel UHD Graphics 620
External display support
Not supported
Memory size
Shared system memory
Processor
8
th
generation Intel
Core i3/i5/i7
Computer environment
Airborne contaminant level: G1 as defined by ISA-S71.04-1985
Table 21. Computer environment
Operating
Temperature range
Relative humidity (maximum)
Vibration (maximum)
*
Shock (maximum)
Altitude (maximum)
0°C to 35°C (32°F to 95°F)
10% to 90% (non-condensing)
0.66 GRMS
110 G†
–15.2 m to 3,048 m (–50 ft to 10,000 ft)
Storage
–40°C to 65°C (–40°F to 149°F)
0% to 95% (non-condensing)
1.30 GRMS
160 G‡
–15.2 m to 10,668 m (–50 ft to 35,000 ft)
* Measured using a random vibration spectrum that simulates user environment.
† Measured using a 2 ms half-sine pulse when the hard drive is in use.
‡ Measured using a 2 ms half-sine pulse when the hard-drive head is in parked position.
Specifications of XPS 938019
5
Keyboard shortcuts
NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys used for shortcuts remain the
same across all language configurations.
Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary
functions. The symbol shown on the lower part of the key refers to the character that is typed out when the key is pressed. If you press
shift and the key, the symbol shown on the upper part of the key is typed out. For example, if you press 2, 2 is typed out; if you press Shift
+ 2, @ is typed out.
The keys F1-F12 at the top row of the keyboard are function keys for multi-media control, as indicated by the icon at the bottom of the key.
Press the function key to invoke the task represented by the icon. For example, pressing F1 mutes the audio (refer to the table below).
However, if the function keys F1-F12 are needed for specific software applications, multi-media functionality can be disabled by pressing Fn
+ Esc. Subsequently, multi-media control can be invoked by pressing Fn and the respective function key. For example, mute audio by
pressing Fn + F1.
NOTE: You can also define the primary behavior of the function keys (F1–F12) by changing Function Key Behavior in BIOS setup
program.
Table 22. List of keyboard shortcuts
Function keyRe-defined key (for multi-media control)Behavior
Mute audio
Decrease volume
Increase volume
Play previous track/chapter
Play/Pause
Play next track/chapter
Switch to external display
Search
Toggle keyboard backlight (optional)
Print screen
20Keyboard shortcuts
Function keyRe-defined key (for multi-media control)Behavior
Insert
The Fn key is also used with selected keys on the keyboard to invoke other secondary functions.
Table 23. List of keyboard shortcuts
Function keyBehavior
Pause/Break
Toggle scroll lock
Toggle between power and battery-status light/hard-drive activity
light
System request
Open application menu
Toggle Fn-key lock
Page up/increase brightness
Page down/decrease brightness
Keyboard shortcuts21
6
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 24. Self-help resources
Self-help resources
Information about Dell products and services
My Dell
Resource location
Tips
Contact Support
Online help for operating system
In Windows search, type Contact Support, and press Enter.
/support/windows
/support/linux
Troubleshooting information, user manuals, setup instructions,
product specifications, technical help blogs, drivers, software
updates, and so on.
Dell knowledge base articles for a variety of computer concerns.
/support
1
2
3
Go to /support.
Type the subject or keyword in the Search box.
Click Search to retrieve the related articles.
Learn and know the following information about your product:
•
•
•
•
•
•
•
Product specifications
Operating system
Setting up and using your product
Data backup
Troubleshooting and diagnostics
Factory and system restore
BIOS information
See Me and My Dell at /support/manuals.
To locate the Me and My Dell relevant to your product, identify your
product through one of the following:
•
•
•
Select Detect Product.
Locate your product through the drop-down menu under View
Products.
Enter the Service Tag number or Product ID in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see /contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
22Getting help and contacting Dell