2024年3月25日发(作者：郦思琳)
Customer Svc. & Supt. China (CSSC)
Ten Step Plan content
analysis
-EAO directions
-Customer needs
-Market trends
Planning Process
A.
B.
Market Data Collection
Individual Biz' 3 Yr plan
Owner
Mktg
BMs
ition analysis
-ISS
-Competitor profiles
C.
D.
Ten Step Planning workshop
Quota Setting
Pre-SCALE
Final SCALE
AP CSSG Hoshin Plan
CSSC Hoshin Planning
Next Level Planning
Plan Distribution
Communication inside EC
Monthly Review
HP Confidential
CSSGM
SM
BMs
BMs
-
CSSGM
BMs
CSSGM
CSSGM
CSSGM
-COO, Win-loss data
1.
2.
5.
6.
7.
8.
9.
10.
Mission & Vision
Three year objectives
Key success factors
Strategy deployment
Financials
Potential problems
Interdependency
First year plan
-Organization
-Hoshin plan
E.
F.
G.
H.
I.
J.
CSSC Strategic Focus
Global CSSG Value Proposition
To be a global leader in designing, building, deploying, managing and
supporting mission critical IT infrastructure and e-service solutions
that help our customers to gain competitive advantages.
CSSC Mission
To be the #1 IT Service and Support Provider in China
HP Way 2.0
Decision process
Execution speed
Discipline management
Vision @ 2002
Overtake IBM in IT service business
(provided HP can grow @42% Vs IBM @26%)
Ranked #1 in Ux/NT customer loyalty
(provided not to be overtaken by Legend)
The leading provider/user of e-services
A great place to work
HP Confidential
2024年3月25日发(作者：郦思琳)
Customer Svc. & Supt. China (CSSC)
Ten Step Plan content
analysis
-EAO directions
-Customer needs
-Market trends
Planning Process
A.
B.
Market Data Collection
Individual Biz' 3 Yr plan
Owner
Mktg
BMs
ition analysis
-ISS
-Competitor profiles
C.
D.
Ten Step Planning workshop
Quota Setting
Pre-SCALE
Final SCALE
AP CSSG Hoshin Plan
CSSC Hoshin Planning
Next Level Planning
Plan Distribution
Communication inside EC
Monthly Review
HP Confidential
CSSGM
SM
BMs
BMs
-
CSSGM
BMs
CSSGM
CSSGM
CSSGM
-COO, Win-loss data
1.
2.
5.
6.
7.
8.
9.
10.
Mission & Vision
Three year objectives
Key success factors
Strategy deployment
Financials
Potential problems
Interdependency
First year plan
-Organization
-Hoshin plan
E.
F.
G.
H.
I.
J.
CSSC Strategic Focus
Global CSSG Value Proposition
To be a global leader in designing, building, deploying, managing and
supporting mission critical IT infrastructure and e-service solutions
that help our customers to gain competitive advantages.
CSSC Mission
To be the #1 IT Service and Support Provider in China
HP Way 2.0
Decision process
Execution speed
Discipline management
Vision @ 2002
Overtake IBM in IT service business
(provided HP can grow @42% Vs IBM @26%)
Ranked #1 in Ux/NT customer loyalty
(provided not to be overtaken by Legend)
The leading provider/user of e-services
A great place to work
HP Confidential